LinkedIn

I have had a horrible experience with LinkedIn, and after reading several other reviews I see that I am not alone. I have never had such a poor experience from a company with such a serious lack of customer service.

There is no phone number, email address, online contact form or chat or any way to contact them. You have to find some round-about way to contact them if you have an issue. In my case I messaged their account on Facebook and thankfully someone responded and started a case ticket for me. What kind of a company provides no avenue to contact them?

In addition, I was a paying premium member. You would think a paying customer would at least get some sort of customer service, but not with LinkedIn. I joined LinkedIn in August 2025 and completed the Persona identity verification process at that time. I was actively using LinkedIn as Premium member to find another job as I was laid off from my previous job in August.

In October 2025 I could not log into my account and received a message that my account had been restricted. I didn't know why and also could not find any way to contact them as previously mentioned. When I finally found a contact on Facebook and received a case ticket, I eventually received an email telling me that I need to verify my identity. I tried the link in the email he sent to do so, but it led to a page that said Link no longer valid.

I responded to the non-customer service rep and asked why I needed to verify my identity again when I had just done that in August. I asked why my account had been restricted. He replied with no answers to my questions, but just re-sent the same link to verify my identity. I tried again with the same invalid link message, and this happened 3 times.

The lack of answers to my questions about why this was even happening along with an invalid link 3 times demonstrates a complete lack of competency with LinkedIn customer service. I eventually found a valid link on my own to submit the identity verification through Persona, but since I had already done that 2 months prior I received a message saying that I already submitted that and couldn't do it again. I tried to explain that to the useless customer service rep, but as with all of his other responses, he had no response other than to keep sending me the same invalid link. At one point he suggested I try to validate my identity by submitting a notarized affidavit.

So I spent $25 having the form notarized and sent it back to him. A few days later I received a response that said: "Unfortunately, due to the lack of legitimate identification, we are unable to fulfill your request. Your appeal has been denied. Regards, Eddy LinkedIn Trust and Consumer Support Consultant".

And at this point there doesn't seem to be anything further that I can do to try to resolve this.

They provide no real answers as to why this is even happening, and no real customer service. This is so unacceptable.

These individuals have been stalking me with death, threats, hacking into my phone follow me everywhere I go making false accounts on my Facebook, saying gross things about me just destroying my life and relationships and with my family and they have not stopped. Its been going on for a while I have reported it to the police. Ive reported it to Facebook and Im also told to report it to you being that they have an account with you as well so I would like this manner resolved, and you know him Who these people are and what they do in their spare time of living of basically just trying to destroy somebodys life and use threats of violence

Dear LinkedIn Support,

My name is Kabir Ibrahim, and my account is registered under the email address bigbros2004****@***.co.uk.

Today, I noticed an unwanted subscription charge of $645.58 on my account. I did not authorize or intend to make this purchase.

This charge appears to have been applied without my consent, and I would like to request an immediate full refund.

Kindly investigate this matter urgently and reverse the transaction to my original payment method. Please also ensure that any associated subscription is canceled to prevent future charges.

I look forward to your prompt response and resolution of this matter.

Thank you for your assistance.

Sincerely,

Kabir Ibrahim

Email: bigbros2004****@***.co.uk

Earlier this year I decided I wanted to update my LinkedIn profile. I hadn't been on LinkedIn in a while.

I tried signing in, but I had forgotten the password. No problem, I just needed to reset it and make a new one. When I reset my password, it still wouldn't let me in, and I needed to do an ID verification. Ok fine, I did the ID verification twice, which took them forever, and I still got rejected both times even after using my passport as one of the IDs.

And the worst part about this is that they have absolutely zero customer service. No hotline, *** FAQs, and the only way I can access their chatbot is by having an account.

They also have a ticket complaint system, which also requires a *** account. Now I lose all my old connections because linkedins *** ID verification system

Please stop LinkedIn employees from harassing me.
To date, all responses from LinkedIn have either been automated messages or LinkedIn employees lying and harassing me.
- My name is Howard Cornell. I went to City College San Francisco and was in the City College of San Francisco LinkedIn group before I started being harassed by LinkedIn employees.
- The LinkedIn employees have been stalking me, abusing my account, abusing me, and now trying to gain access to documentation in which the LinkedIn employees can perpetrate even worse crimes.

LinkedIn employees absolutely cannot be trusted with sensitive documentation in which they can perpetrate fraud. - I have caught LinkedIn employees abusing my account and lying many times.
- This started when I was harassed by LinkedIn employees or LinkedIn's automated system followed up by LinkedIn employees in Oct 2023 when I simply tried to update my email address to my new email address XXX@***.com.
- LinkedIn has been sending me all my LinkedIn notifications to my correct email address XXX@***.com since approximately May 2023 up to May 2025 when again LinkedIn employees started abusing me and harassing me.
--- It started by my either clicking a wrong button or simple evil conduct on LinkedIn's side. It changed my password without my knowledge or consent on May 27/28.
- Below is the copy of the date in which they sent the notification of the password change to my correct email address that has been on the account since around Oct 2023 XXX@***.com.
- Please put back my password so that I can log into my account.
- The LinkedIn employees mocked me and were no help.
- There is no legitimate reason I should have to supply government-issued documents of which people - the very same LinkedIn employees that have caused nothing but distress and harassment to me - can then use, abuse, and misuse the same and worse as what LinkedIn employees are doing to me personally right now.
- I have tried to reset the account password to solve this situation.
- It gives me some small 'puzzle' then says it's sending me a code, but the code never comes.

One of the LinkedIn employees wrote me and said you or your automated system put back or never correctly changed from my old email address @***.com, which I was told that apparently the 'code' I get after I 'successfully' complete the 'puzzle' sends the code to the wrong email address.
- Please stop this insanity and put back my password that was changed by an automated system or LinkedIn employee without my knowledge or consent.
- This is a copy of the 'change of password' that was done to my account by LinkedIn's automated system or a LinkedIn employee.
LinkedIn
May 27 Tuesday, May 27th, 2025, at 7:33 PM
To XXX@***.com
Howard, your password was successfully reset.
I have been asking LinkedIn since May to please stop harassing me and they keep changing their story constantly. They are constantly victimizing me and nobody will help.
Sincerely, Howard Cornell.

Dear support,

Since I found no other option where to address my situation, I used this form for my little issue. Thank you in advance for forwarding this message, if this would only be the "half-correct' address.

I changed my phone back in summer and have since then no access to my own account.

Everytime I go through the email verification, receiving and passing the correct code, I am being forced to provide more data like my personal id.

Please do me the favor and let me proceed having my old business account, without the necessity to provide any further personal data.

I think redoing 20 times the email verification and receiving this message is in itself a verification enough.

There seem to be other ways to recover my account, but none of it works out for me.

-Through an Affidavit of Identity.

-Through a work email address.

Thanks in advance.

Sincerely, K. Mehmeti