LinkedIn - Locked out of account and zero customer service

I have had a horrible experience with LinkedIn, and after reading several other reviews I see that I am not alone. I have never had such a poor experience from a company with such a serious lack of customer service.

There is no phone number, email address, online contact form or chat or any way to contact them. You have to find some round-about way to contact them if you have an issue. In my case I messaged their account on Facebook and thankfully someone responded and started a case ticket for me. What kind of a company provides no avenue to contact them?

In addition, I was a paying premium member. You would think a paying customer would at least get some sort of customer service, but not with LinkedIn. I joined LinkedIn in August 2025 and completed the Persona identity verification process at that time. I was actively using LinkedIn as Premium member to find another job as I was laid off from my previous job in August.

In October 2025 I could not log into my account and received a message that my account had been restricted. I didn't know why and also could not find any way to contact them as previously mentioned. When I finally found a contact on Facebook and received a case ticket, I eventually received an email telling me that I need to verify my identity. I tried the link in the email he sent to do so, but it led to a page that said Link no longer valid.

I responded to the non-customer service rep and asked why I needed to verify my identity again when I had just done that in August. I asked why my account had been restricted. He replied with no answers to my questions, but just re-sent the same link to verify my identity. I tried again with the same invalid link message, and this happened 3 times.

The lack of answers to my questions about why this was even happening along with an invalid link 3 times demonstrates a complete lack of competency with LinkedIn customer service. I eventually found a valid link on my own to submit the identity verification through Persona, but since I had already done that 2 months prior I received a message saying that I already submitted that and couldn't do it again. I tried to explain that to the useless customer service rep, but as with all of his other responses, he had no response other than to keep sending me the same invalid link. At one point he suggested I try to validate my identity by submitting a notarized affidavit.

So I spent $25 having the form notarized and sent it back to him. A few days later I received a response that said: "Unfortunately, due to the lack of legitimate identification, we are unable to fulfill your request. Your appeal has been denied. Regards, Eddy LinkedIn Trust and Consumer Support Consultant".

And at this point there doesn't seem to be anything further that I can do to try to resolve this.

They provide no real answers as to why this is even happening, and no real customer service. This is so unacceptable.